Month: February 2009
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Does Listening to People Need Skill ? Does it Matter ?
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by
An opinion piece by Rogan Wolf has been published in the February edition of “Open Mind,” a bi-monthly periodical produced by “MIND,” the national charity. The full version of the piece can be read here. It expresses Rogan’s concern that top-down directives requiring managers to consult with the users of their services, have led to…